Communication Between School and Home





Parent and Teacher Communication at CPDS


Our school believes in fostering a strong partnership between home and school to ensure students receive the best educational opportunities possible while at CPDS.  The school has an “Open Door” policy that encourages parents to work alongside us, and to raise any questions or issues that they may have.

All parents have different expectations of how often a teacher should be available to talk about their child, therefore the school needs to ensure our parent’s needs are met as well as ensuring the demands on our teachers are not unreasonable.


The guidelines below outline what CPDS feels are acceptable levels of communication, especially considering the number of potential meetings a teacher could have for each of their pupils.




·       Teachers to meet with parents when parents have concerns or questions at a time that is mutually suitable to both parties.

·       This will be done in a timely manner.

·       It is reasonable for teachers to request reasonable preparation time for any meeting that involves issues that may need more information/ and or supporting evidence provided.




1) Casual discussions before and after school DAILY

Teachers welcome the chance to catch up with parents before and after school.  However please be mindful that many parents may want to do the same and therefore we may ask you to make a time to meet with the teacher at another time.


Before and after school is ideal for:-

- Greetings

- General conversation about anything current that may impact on your child’s day.

- Very quick catch up to see all has been OK for the day.

- Celebrations

- Concerns.  Depending on the nature of these a more formal meeting may be arranged.

- Seeking general clarification around procedures, homework set etc



2) Meetings that may take longer

- General goal setting

- Special needs considerations

- Progress

- Development of strategies between home and school

- Addressing any patterns of behaviour/ socialisation/or work habits that are of concern


As these meetings will involve more in-depth discussions the meeting may take between 15 and 20 mins at a time mutually agreeable to both parties. Occasionally matters of a more serious nature may take longer than this. For the majority of parents one or two meetings of this nature may be all that is required over and above the Parent/ teacher discussions times provided around reporting periods. If parents require more than one meeting of this type within a month then it may be indicative of a wider issue and therefore the teacher will forward this concern on to their Team Leader who will speak to the parents regarding this.


If at any stage you feel the meetings you are having with the teacher are not meeting your needs or you would like to raise a concern regarding the programme your child is receiving and/or issues related to the Teacher, you are requested to take these concerns to the Team Leader, Associate Principal or Principal, who will discuss these further with you.


Occasionally parents may face an issue that is very emotional and upsetting for them. If this happens to you, we ask you to come to the office immediately where we can listen in private and discuss what steps we will take to work through the issue presented.  It is our aim to ensure that matters like these can be dealt with quickly and efficiently while maintaining the dignity of all those involved.  It is vital that children do not see angry or emotional exchanges between teachers and parents.


Email communication

This form of communication between home and school is becoming more common every day and we encourage parents and teachers to communicate in this way.  However, it is easy to send emails at any time night or day so to ensure our teacher’s are able to balance work and personal time we ask you to respect a few guidelines around these.


1)     Teachers are expected to acknowledge an email within 24 hours of receiving them.  They may not provide the answer during that time but will acknowledge receipt of the email.  If you don’t require a reply please note this in your email.


2)    Tone is very hard to interpret in emails and often staff members receive emails that appear terse and abrupt when that was not the intent. As we do not want relationships to be adversely affected we ask you to read emails carefully before sending them.  If you wish to raise an issue that may be confronting we ask you to send the email directly to the Team Leader, Associate Principal or Principal.  That way we can deal with any issues that the email may raise while maintaining a positive working relationship between the teacher and family. 



The school’s aim is to foster positive relationships and to have parents actively involved in their child(ren)’s education.  However, the school needs to provide a safe environment for all staff and therefore we will not allow any verbal or physical or written abuse from parents and families towards our staff at any time.  The school maintains the right to involve the police and or trespass parents if required.



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